To place an order on our webshop, simply follow these steps:
Yes, you can place an order without creating an account. However, we highly recommend creating an account to enjoy a more personalized shopping experience. By creating an account, you can easily track your orders, manage your shipping addresses, and receive exclusive offers and promotions.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your package on our website or the carrier’s website. If you have created an account, you can also log in and view the tracking information under the “My Orders” section.
Unfortunately, once an order has been placed, we are unable to make any changes to it. This includes changes to items, quantities, shipping addresses, or payment methods. We recommend reviewing your order carefully before completing the checkout process.
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), iDeal, Bancontact, PayPal, and Apple Pay. Please note that the availability of payment methods may vary depending on your location.
Yes, we offer international shipping to many countries. During the checkout process, you can enter your shipping address to see the available shipping options and costs for your country.
If you encounter any issues while placing your order, such as technical difficulties or errors, please contact our customer support team immediately. You can reach out to us via email or phone, and our dedicated support representatives will be happy to assist you.
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, we may not be able to cancel it. In such cases, you can refer to our return policy for instructions on how to return the items once you receive them.
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), iDeal, Bancontact, PayPal and more.
Unfortunately, we do not offer cash on delivery as a payment option. We apologize for any inconvenience.
Absolutely! We prioritize the security of our customers’ personal information. Our website uses SSL encryption to protect your credit card details during the checkout process.
Once you complete your purchase, we will generally process your payment immediately. However, in some cases, it may take up to 24 hours for the payment to be fully processed.
Currently, we only support one payment method per order. Please choose your preferred payment method during the checkout process.
Unfortunately, once an order has been placed, we are unable to modify the payment method. We recommend double-checking your payment details before finalizing your purchase.
We do not charge any additional fees for using our supported payment methods. However, please note that some credit card providers may apply their own fees for international transactions. We recommend checking with your credit card provider for more information.
We offer various shipping methods, including standard shipping, express shipping, and overnight shipping. The availability of these methods may vary depending on your location and the products you are purchasing.
We strive to process and ship orders as quickly as possible. Most orders are shipped within 1-3 business days if is in stock. Please note that custom made products have a longer waiting time. During peak seasons or promotional periods, there may be slight delays in shipping.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on our website or the courier’s website.
Yes, we offer international shipping to select countries. Please note that customs fees, import duties, and taxes may apply, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been shipped.
Shipping costs vary depending on the weight of your order, the destination, and the shipping method chosen. You can view the shipping cost during the checkout process before finalizing your purchase.
Yes, we offer free shipping on orders that meet certain criteria. This information can be found on our website or during the checkout process.
If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory solution.
Unfortunately, we are unable to change the shipping method once an order has been placed. If you require expedited shipping, we recommend contacting our customer support team before placing your order.
Our return policy allows you to return eligible products within 30 days of purchase for a refund or exchange. Please note that certain items may be excluded from our return policy, such as final sale items or items that are marked as non-returnable.
To initiate a return, please contact our customer support team or visit our Returns page on our website. Provide the necessary information, including your order number and the reason for the return. Our team will guide you through the return process.
Yes, we accept returns for change of mind. However, please ensure that the item is unused, in its original packaging, and in resellable condition. Please note that return shipping costs may be the responsibility of the customer. Please not that custom made products (design your own) cannot by returned.
We do not charge any restocking fees for returns. However, please note that return shipping costs may be the responsibility of the customer, unless the return is due to a defective or incorrect item.
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. The processing time may vary, but we aim to process returns within 5-7 business days. Refunds will be issued in the original form of payment.
Yes, we offer exchanges for different sizes or colors, subject to availability. Please contact our customer support team to initiate an exchange and provide the necessary details. We will guide you through the exchange process.
If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a return and provide a prepaid shipping label. Once we receive the item, we will process a refund or send a replacement, depending on your preference.
We provide return shipping labels for defective or incorrect items. However, for change of mind returns or other reasons, the customer may be responsible for the return shipping costs. Please refer to our return policy for more information.
Yes, you can return items purchased during a sale or promotion, subject to our return policy. However, please note that any discounts applied during the sale or promotion may not be refunded.
Yes, you can return an item that was a gift. Please provide the necessary details and proof of purchase, such as the order number or gift receipt. We will process the return accordingly and issue a refund to the original form of payment, if applicable.
We offer a warranty on eligible products to provide coverage against defects in materials or workmanship. The duration and terms of the warranty may vary depending on the product. Please refer to the product listing or contact our customer support team for specific warranty information.
The duration of the warranty varies depending on the product. Some products may have a warranty of 1 year, while others may have a longer or shorter warranty period. Please refer to the product listing or warranty documentation for the specific duration.
The warranty typically covers defects in materials or workmanship that occur under normal use and conditions. It may include repairs, replacements, or refunds, depending on the nature of the defect and the product. Please refer to the warranty documentation for specific coverage details.
The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, modifications, or normal wear and tear. It also does not cover damages resulting from improper installation, maintenance, or failure to follow product instructions. Please refer to the warranty documentation for specific exclusions.
To claim warranty service, please contact our customer support team and provide the necessary details, including your order number, product information, and a description of the issue. Our team will guide you through the warranty claim process and provide instructions for returning the product if necessary.
Some products may require registration for warranty coverage. Please check the product documentation or warranty information for any registration requirements. If registration is required, please ensure that you complete the process within the specified timeframe to activate your warranty.
Yes, it is recommended to keep your purchase receipt or order confirmation as proof of purchase for warranty purposes. This documentation will be required to validate your warranty claim. If you cannot locate your receipt, please contact our customer support team for assistance.
The warranty is generally non-transferable and applies only to the original purchaser. It cannot be transferred to another person. Please refer to the warranty documentation for any specific terms regarding warranty transferability.
If your product is no longer covered by warranty, you may still reach out to our customer support team for assistance. They may be able to provide guidance or recommend repair options, although any associated costs may be your responsibility.
A pendant is considered the cord (wire), socket (bulb holder) and bulb (glass lamp) attached to a plug (wall) or ceiling plate (hardwired).
The length is measured from the ceiling to the bottom of the bulb tip. We recommend looking over the Planning Guide for more information on figuring out the length of your fixture. Length can be easily adjusted a few inches from what you specify, or can be cut shorter by an electrician to adjust more than that. In most cases it is best to err on the side of longer.
With all of our choices, we know it can sometimes be a bit overwhelming. We recommend looking over the Planning Guide for a starting point when determining the best choice for your space. For any further questions feel free to contact us at info@mylightcreation.com.
It’s easy. Browse our standard fixtures for inspiration and then just click our Design Your Own link on top of the page and your choose your desired combinations and view in 3D before you buy.
Our standard lead time for fixtures is 1-2 weeks. There is a 3 day rush option during checkout or contact us for more options.
There are no limits on lengths for your pendant. Up to 6ft of cord is included at the base price and additional length can be added for $1.50 per ft (per pendant).
Yes, please contact us at info@mylightcreation.com.
Of course, any of our products can be made into a plug-in rather than hard wired.
All fixtures are suitable for worldwide voltages (90V-240V) and we ship internationally often. We carry most bulb options for both 110V and 220V.
The cardboard is a safe component of the socket, designed for insulation, and should not be removed.
All custom cord colors and hardware finishes are included in the price. Up to 6FT of cord is included with each pendant. Additional cord length, bulbs, and base size, may increase the price.
We offer a variety of bulb choices, from antique incandescent to new LED. The base price shown on most items if for the fixture only, bulbs can be added from listing the drop down menu or from our bulb collection.
Yes we offer threaded sockets which are 1.75″ and have a threaded ring to hold any of our shades. These sockets can also be used with our 2.25″ shade holders. Our cages however, can just clip onto either our vintage or modern sockets.
The standard lengths for a Hangout Lighting wood chandeliers are varied from 15″-35″ (from the wood to the socket). Pendants may be requested shorter or longer. Cords can be adjusted shorter by pulling extra wire onto the top of the wood, so in most cases we suggest staying with the standard lengths and adjusting shorter on site as needed.
Our single pendants can be installed into track lighting. We do not supply the track adapters but our pendants can easily be installed into your own track adapters. Please just include a note with your order that you will be using with a track adapter and we will accommodate accordingly.
MyLightCreation carries both incandescent bulbs (40W-60W) and LED bulbs (4W). We recommend looking over our Bulb Guide for more information on our bulb selection.
Our products simply install to most standard ceiling boxes. Hardwired fixtures should always be installed by a professional electrician. Multi-pendant fixtures come wired together to one single connection for easy install.
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